by Martyn Payne | Apr 9, 2024
In the fast-paced world of the cruise line industry, understanding and meeting customer expectations is paramount to success. That is why in recent years the business of attracting guests has shifted from a focus on the destination to the entire cruise experience....
by Redpoint Global | Aug 30, 2023
In the most recent PwC Customer Loyalty survey, more than half (55 percent) of respondents said they would stop purchasing from a company they liked after just a few bad experiences, with 8 percent saying they would do so after just one bad experience. Most of us who...
by Redpoint Global | Jul 18, 2023
Hawaiian Airlines’ customers board with expectations – not just to arrive safely to their destination, but to have a seamless, connected experience across every engagement with the brand from pre-travel to post-travel. Every passenger’s unique journey spans far...
by John Nash | May 5, 2023
There are obvious clues that help travel brands discern whether someone is traveling for business or pleasure. A traveler’s attire, a set of golf clubs and the presence of family members are key giveaways. But for data-driven travel and hospitality brands with a...
by Steve Zisk | Mar 1, 2023
You walk by a storefront and immediately receive a flash sale notification on a product you’ve had your eye on. On vacation, you’re lounging at the hotel pool and your phone buzzes with a two-for-one lunch special at the cabana grill. You arrive at a doctor’s...
