REDPOINT FOR TRAVEL & HOSPITALITY
Turn Every Guest Into a Regular
Redpoint gets your guest data ready to act on, so every team, and every AI model built on it, treats each guest like someone you know, before, during, and after the trip.
Data-Driven Travel & Hospitality Brands Trust Redpoint
Your Guests Are on the Move.
Does Your Data Keep Up?
A guest books through a travel site, requests late checkout at the front desk, and dines twice on-site. Each system logs a transaction. None of them, or any AI model trained on that data, recognizes it’s the same guest.
That’s the gap between a transaction and a relationship: one resets with every interaction, the other carries through the whole experience. Redpoint’s job is to give every team, and every system, the same guest story to build on.
Every Team, Every System, Decision-Ready Data
Redpoint automatically builds and maintains a complete guest profile: clean, identity-resolved, and current across every brand, property, and channel. Every campaign, every on-property interaction, and every AI initiative starts from data your business can trust.
DATA TEAMS:
Redpoint resolves guest identity, including households, across brands, properties, and booking channels. That keeps every guest record clean and current, so every downstream system and model starts from data it can trust.
MARKETING & GUEST EXPERIENCE TEAMS:
No-code segmentation and an AI audience builder let your team build pre-trip, on-property, and win-back campaigns directly. No SQL, no ticket queue, no missed booking window.
AI AGENTS:
Whether an agent is recommending an upgrade, or triggering a win-back offer, it’s only as good as the guest record behind it. Redpoint gives every agent, human or AI, the same complete, current guest context to work from.
EVERYONE:
Already have a CDP? Redpoint feeds it clean, resolved guest data, no rip and replace. Starting fresh? Redpoint’s own CDP runs on that same guest data from day one.
One Guest Record. Every Stage of the Journey.
Purpose-built guest journeys for how travel and hospitality brands actually grow relationships.
Before the Trip: Win (and Keep) the Booking
- Unified B2B & B2C Profiles
See the whole guest, corporate account and leisure traveler alike, across every geography and brand. - Abandoned Booking Recovery
Bring back guests who started, then stalled, with personalized follow-up instead of a generic reminder. - Post-Booking Ad Suppression
Stop showing acquisition ads to guests who already booked.
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During the Stay: Make Every Touch Personal
- Contactless Check-In
Trigger app messaging the moment a guest approaches the property. - Clienteling
Give on-site staff real-time access to guest preferences, so service feels personal, not scripted. - Ancillary Promotions
AI recommends the upgrade, the excursion, or the dinner reservation a guest is most likely to want, based on their history and what’s happening on property right now.
After the Trip: Turn Guests into Regulars
- Loyalty Program Communication
Loyalty only works when the data behind it doesn’t lag. Reward the behavior and preferences that are true today, not the ones on file from two stays ago. - Rebook Propensity Targeting
Some guests are already planning their next trip. Others need a reason. Redpoint gives your models the guest context to know which is which, so the offer and the budget goes where it’ll work. - Next-Trip Recommendations
Recommendations don’t stop at checkout. With full guest context on hand, AI carries them into the guest’s next planning moment.
What Travel & Hospitality Brands Say about Redpoint
Before Redpoint, I don’t think I appreciated enough the importance of having all customer data in one place and having it updated and accurate. Just to get to that point was a huge challenge, but Redpoint got us there. Having that data is key to our personalization programs.
– CHIEF COMMERCIAL OFFICER, LUXURY TRAVEL BRAND
