Transformed data. Tangible ROI.
Turn even the most fragmented guest data into your company’s most valuable asset. To grow revenue, reduce interaction costs and heighten engagement.
Personalized guest experiences. Powered by cross-journey data.
Trusted by Today's Top Travel & Hospitality Brands
Grow customer LTV by guiding guests through a dynamic series of next best actions, each built on a continuously updated guest view. Individually compiled, relevant and persuasive.
Turn even the most fragmented guest data into your company’s most valuable asset. To grow revenue, reduce interaction costs and heighten engagement.
Use advanced analytics to identify the guest, message and offer combinations to drive the most profitable returns.
Proactively engage with guests across every touchpoint. To sharpen your competitive advantage, one guest at a time.
With rg1, you can deliver personalized experiences and next best actions across every guest touchpoint. The result? Repeat bookings, greater share of wallet, and passionate guests who willingly champion your brand.
When it comes to delivering guest value, the travel & hospitality industry is loaded with variables – including trip stage, leisure or business, travel companions, fare class, and more.
rg1 helps travel & hospitality brands navigate even the most complex parts of the guest journey, by delivering highly personalized experiences across every stage and touchpoint including:
Personalize website experiences for both known visitors and even first-time anonymous visitors. Use any mix of content, images and recommendations to customize the guest experience. And present campaigns in real time based on specific attributes including:
With rg1, companies can use their existing email solutions to orchestrate campaigns, all from a single interface. Travel & hospitality marketers can apply real-time insights from every step in the guest journey to:
rg1 integrates with mobile app operating systems and mobile notification providers, making for highly personalized mobile experiences. Marketers can deliver content and messages, such as SMS and push notifications, to specific mobile app users. And they can use rg1 to support mobile initiatives including:
Determine the next best action for every customer based on known preferences or even predicted life events. Then use advanced analytics to determine the best content, messages and offers — and to know when, where and how to present them. You can:
You can use Redpoint’s dynamic and universal segmentation capabilities to identify and engage your best customer audiences — based on their likelihood of responding to specific events or conditions. Attributes for segmentation can include:
Single customer view data — including recommendations, customer preferences, sentiment and LTV — is easily accessible by frontline staff.
The result? Customer-facing teams are equipped with up-sell and cross-sell offers and alternative product suggestions. And guests are delivered superbly tangible value.
Define audience segments in rg1 to drive deeper analysis and omnichannel campaigns. Use native connectors to pass anonymized segments to third-party AdTech providers, and to deliver highly targeted advertising campaigns on nearly any publishing site.
It’s now an imperative for every travel & hospitality marketer: remove all friction from the guest experience, across every digital and in-person touchpoint.
With Redpoint®, you can create and deliver seamless, individualized and highly relevant guest journeys. By leveraging modern data, analytics and orchestration capabilities to win new business, sustain conversion and increase loyalty.
Access accurate and continuously updated views of every guest— and use them to dramatically improve service, engagement and customer LTV.
Monitor every guest's behaviors and intent — and use powerful analytics to pinpoint the next best message, action and offer. For every stage of the journey.
Anticipate guest needs across every dimension – geography, time, brands and touchpoints – to orchestrate multi-touch guest journeys perfectly aligned to each guest's cadence.
“Overall, we saw an improvement of 839%, including growth in every single segment.”
Michael Johnston
CRM Campaign Manager at Xanterra Parks and Resorts
Customer Story
"[We kept] all our existing IT infrastructure 100 percent intact."
- Andrew Heltzel, Director of Marketing & CRM, Xanterra Travel Collection
Make the most of every guest interaction by rapidly accessing and offering relevant, timely offers based on data and analytics.
With powerful identity resolution capabilities, be confident in the power of connecting all guest data into one centrally accessible, always updating Customer Data Platform.
Video
In this testimonial, Xanterra Travel Collection's Director of Marketing and CRM, Andrew Heltzel discusses the partnership ...
Solution Brief
Increase marketing effectiveness by personalizing engagement in the context and cadence of each customer.
Analyst Report
The CDP Vendor Comparison Report presents a side-by-side comparison of key features that differentiate CDP vendors.
Get Started on Getting Ahead
Schedule a conversation and learn how Redpoint® can put your goals within reach.