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Redpoint for Travel & Hospitality

Increase Bookings. Build Customer Loyalty

Connect customer data and deliver personalized experiences before, during and post trip with the Redpoint CDP.

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Data-Driven Travel & Hospitality Brands Trust Redpoint

The Redpoint Difference

Whether you’re an airline, a travel brand or a hospitality company, Redpoint removes friction so you can deliver a seamless and highly personalized guest experience across all digital and in-person touchpoints.

Transform Data. Get Tangible ROI.

Turn even the most fragmented customer data into your most valuable asset, helping to grow revenue, reduce interaction costs and increase engagement.

Turn Relevance into Revenue

Use advanced segmentation and analytics to identify the right customer, message and offer combinations to drive profits.

Drive Frictionless Omnichannel Engagement

Orchestrate experiences and engage with customers across every touchpoint – at their cadence. Sharpen your competitive advantage, one customer at a time.

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Travel & Hospitality CDP Use Cases

With the Redpoint CDP, you can deliver personalized experiences and next best actions across every guest touchpoint. The result? Repeat bookings, greater share of wallet, and passionate guests who champion your brand. 

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Unified B2B and B2C Profiles

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Abandoned Cart Messaging

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Pre- and Post-Trip Engagement

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Contactless Customer Experience

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Clienteling

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Loyalty Program Communication

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Repeat Bookings Promotions

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Digital Concierge Services

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Post Booking Ad Suppression

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Ancillary Promotions

Travel & Hospitality CDP Resources

Infographic

Bring Back The Magic for Travelers

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Blog

Hawaiian Airlines Partners with Redpoint to Deliver a Personalized CX with the Redpoint CDP

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Product Brief

The Redpoint CDP

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Unified B2B and B2C Profiles

Create 360-degree customer views of guests from multiple data sources (e.g., reservation data, in-property transactions, etc.), including across multiple geographies and brands, to understand the total customer and provide an excellent customer experience.
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Abandoned Cart Messaging

Maximize customer engagement and recovery of potential lost sales opportunities by dynamically responding with personalized messages and offers when a customer abandons their cart or browsing journey.

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Pre- and Post-Trip Engagement

Trigger personalized messaging at pre-defined time intervals post booking across preferred channels. Use pre-stay campaigns to welcome guests, encourage app download and early check-in, introduce facilities, and recommend upsell opportunities. Use post-stay campaigns to encourage future bookings and offer related incentives.
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Contactless Customer Experience

Trigger app messaging when guests approach a property to encourage contactless check-in.
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Clienteling

Support the guest on-property with exceptional customer service by giving on-site personnel access to real-time data about customer preferences.
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Loyalty Program Communication

Drive customer loyalty and retention with personalized newsletters, incentives and rewards based on preferences and purchasing behavior.
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Repeat Bookings Promotions

Leverage customer preferences and history to make tailored recommendations for future trips and excursions.
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Digital Concierge Service

Enhance the guest experience by tailoring digital concierge services to individual needs, preferences, and locations, offering personalized recommendations and access to premium amenities.
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Post Booking Ad Suppression

Optimize your ad spend by ensuring that existing customers and guests are not targeted in digital advertising lead generation campaigns.
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Ancillary Promotions

Recommend ancillary services (such as upgrades, local dining and leisure opportunities, and other amenities) to guests before and during their trip through their preferred channel.