Interact at the cadence of each customer across every touchpoint, using the best insights and contextual understanding to drive personalized relevance.
Delivering the best customer experiences at scale requires extensive engineering: Cross-system performance, updating and enriching customer profiles, mediating decisions on offers and actions — across every channel and campaign — in milliseconds. And this is precisely what you’ll find inside the rg1 Real-Time Interactions.
Scalability, low latency, and high native performance: rg1 delivers on these critical needs, orchestrating every inbound and outbound channel, and delivering contextually relevant experiences that exceed customer expectations.
The rg1® platform’s Real-Time Interaction capability puts powerful real-time relevance in your hands. Data, decisions and orchestration with high performance and low latency: This is what the engine delivers. And it frees you to focus on the next great customer experience without the burdens of stale data, slow decisions, or irrelevant offers.
Personalize customer interactions with dynamic rule-based assets – including images, content, and messages – that are automatically selected at the moment of interaction on every channel. Preview the personalized interactions that your customers will see, before they see them. And connect goals with assets to know, with certainty, how well you’ve met your goals in every interaction.
Orchestrate your customer data, decisions and interactions with high performance and low latency. Cross-channel, cross-context execution frees you to focus on the next great customer experience without the burdens of stale data, slow decisions, or irrelevant offers.
With rg1® and A/B/n testing, you’ll know with certainty which website designs and pages engage the most users. Choose your own criteria, then test dynamic content — to analyze and promote winners based on fulfillment states. And to promote goal-driven assets.
CASE STUDY
Real-time decision throughput was achieved in under 18 milliseconds.
Scale can mean many different things. In the context of the delivery of an omnichannel customer experience (CX), scale is ...
Infographic
Four steps to achieving a better customer experience.
eBook/ White Paper
Deliver more personalized experiences.
The definition of a Customer Data Platform (CDP) is broad, covers many facets and navigating this landscape is tricky. Und...
One Platform
One Platform
rgOne, a single point of control delivering transformative CX for unmatched simplicity & intelligence.
Solutions
Solutions
Your dreams of staging the perfect customer experience may never end. But now they can begin.
Knowledge
Knowledge
A devoted area to cultivate your knowledge about Redpoint, how our solutions deliver ROI to you, and you can deliver on your ambitious marketing goals.
Company
Company
Redpoint Global’s software solutions empower brands to transform how customer experience is delivered
