Redpoint Blog

When businesses first started taking note of and prioritizing “customer experience,” it was primarily viewed as a marketin...

There is a considerable gap between the experience brands deliver to their customers, and the experience customers have co...

At the beginning of 2021, there was a lot of speculation about what a “new normal,” if there is such a thing, would look l...

In a recent survey Redpoint Global conducted with The Harris Poll on consumers’ and marketers’ perceptions of customer exp...

I finally decided to install smart thermostats in my house when I received a heating bill last winter that cost more than ...

Across four dimensions of customer experience – customer understanding, personalization, privacy and omnichannel consisten...

Editor’s Note: For an expert perspective on digital transformation in financial services, we’ve invited Arun Rajagopal, vi...

A favorite Boy Scouts mantra about the importance of being prepared is that it’s better to have and not need than need and...

When businesses first started taking note of and prioritizing “customer experience,” it was primarily viewed as a marketin...

A new McKinsey survey on business strategy for a post-pandemic era reveals the quickening pace of digital acceleration. To...

Redpoint was recognized as a Challenger in the 2021 Gartner Magic Quadrant for Data Quality Solutions*. In the previous ed...

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