The pressing need to deliver a patient-centric healthcare experience was a main topic of last month’s Healthcare Informati...

In a previous article in this space, we listed a few of the features in a robust, enterprise-grade customer data platform ...

What is customer data debt? The simple definition is the amount of money required to fix data problems. Natural follow-up ...

There are obvious clues that help travel brands discern whether someone is traveling for business or pleasure. A traveler’...

The story of the new Choluteca Bridge in Honduras offers a lesson on the importance of adaptability. Completed and commiss...

Significant revenue growth and increased conversions through a personalized patient experience were key takeaways at the “...

Even with the transition from multichannel to omnichannel communication, email still remains at the heart of patient engag...

  Redpoint Global recently received its ISO 27001 certification for 2023. The certification, issued by ISOQAR, demo...

Everyone agrees that the secret to great customer experience is great customer data. There is less agreement, however, on ...

The automotive industry is a highly competitive market, with numerous brands vying for the attention of potential customer...

Let’s say you had some time on your hands and for some reason decided to create a machine learning algorithm that could co...

Patients aren’t just patients anymore, they are consumers, meaning they are perfectly willing to change providers and heal...