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By Business Challenge
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Resistance to new ideas is a universal concept, famously espoused by author and sometime inventor Mark Twain, who once said “a person with a new…
In a recent article in MIT Technology Review, “How AI is changing the customer experience” a survey of more than 1,000 business leaders reveals that…
Amid all the speculation on the lasting impact coronavirus will have on the retail industry, a common denominator among customer-facing changes is likely to be…
Editor’s Note: This is Part 2 of a blog series on digital transformation acceleration in the healthcare industry. Part 1 examined the growing trend toward…
Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM) report published in April 2020 recognized Redpoint Global in three key areas: next-best experience with enterprise decision…
What is intelligent orchestration? Intelligent orchestration is the consistent delivery of relevant, contextually aware, and hyper-personalized next-best actions across all customer journey stages and all…
In the 2020 Industry Pulse Report from Change Healthcare, the survey of nearly 500 payers and providers reveals that all have a consumer-centric strategy either…
Google’s announcement that Chrome will join Firefox and Safari in phasing out third-party cookies by the end of 2021 appears to be the final nail…
Forrester’s recent report on the state of the customer data platform (CDP) highlights how much the product and the market have evolved in the 18…
