The marketing technology world is going to remain fragmented for some time. To understand why, one doesn’t need to look further than Scott Brinker’s 2018 ChiefMartec Marketing Technology Landscape supergraphic. New vendors constantly arise to streamline components of the martech stack, but few have succeeded in becoming a one-stop shop. Let’s be realistic: it’s impossible for any single provider to include every product that marketers need to deliver and foster omnichannel customer experiences. Whether it’s data, analytics, channels, or optimization, there are just too many categories and core competencies required for one vendor to meaningfully cover the entire landscape.
Even if a single vendor suite or marketing cloud could meet those needs, the solution would become obsolete before it even got deployed. That’s why RedPoint Global is increasing the open nature of our platform in the latest release of RedPoint Interaction™, the omnichannel layer of the RedPoint Customer Engagement Hub™. We’re adding even more flexibility, scale, and efficiency for businesses by increasing the number of databases RedPoint Interaction supports. The goal is to provide more choice than ever to end users, allowing them to maintain and optimize the solutions they already have in place.
With greater choice added into the RedPoint platform, we’re also democratizing access to data for marketers. Increased flexibility in database selection and greater flattening of access company-wide makes it easier for marketers to be responsive to the connected customer. Through enhancing the RedPoint platform’s intelligent orchestration functionality and its real-time engagement capabilities, we’re also providing greater responsiveness – a key step in providing a contextually relevant omnichannel customer experience.
Key highlights in RedPoint Interaction 4.5 include:
As more marketing technologies arise, the need for a flexible and adaptable single point of operational control becomes even more acute. These latest updates to the RedPoint Customer Engagement Hub and RedPoint Interaction further streamline our ability to act as the comprehensive platform needed to power intelligent campaign orchestration and engage the connected consumer across channels. This is just scratching the surface of what RedPoint will be providing this year in terms of databases, connectivity, and optimization of real-time experiences. Stay tuned for more updates this fall, and for customers that want to dig deeper, please visit out RedPoint Community for tips, tricks, and documentation.