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RedPoint Gives Your Customer Data the Golden Touch

February 8, 2019

RedPoint Gives Your Customer Data the Golden Touch

The “Retail Doc” Bob Phibbs profiles RedPoint Global and its capabilities, including quotes from RedPoint Global CMSO John Nash and CEO Dale Renner.

February 8, 2019

The Role Of Artificial Intelligence And Machine Learning In Driving Customer Experience

Dale Renner, CEO and co-founder, writes about the role of AI and machine learning in optimizing the customer experience for today and in the future.

January 31, 2019

Independent Research Firm Recognizes RedPoint Global in Real-Time Interaction Management Report

RedPoint included in Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM), Q1 2019 report for next best experience, personalization, and cross-channel marketing.

January 28, 2019

The Future of Customer Experience, and What 2019 Has in Store

RedPoint Chief Marketing and Strategy Officer John Nash outlines a few predictions for trends that will shape customer experience, personalization and data analytics over the…

January 28, 2019

Data Privacy Day Shines Spotlight on Analytics, Looming Regs

RedPoint Global VP of Solutions Marketing Brian Cleary offers commentary for Data Privacy Day 2019. Cleary says, “Companies perk up when they realize that the…

January 25, 2019

How Much Personalization is too Much?

Patrick Tripp, vice president of product strategy, offers insight on how businesses find the right balance between data privacy and customer expectations for greater personalization.

January 17, 2019

Gymboree to File for Bankruptcy, Close Stores

In advance of the potential Gymboree filing, RedPoint Global CMSO John Nash outlines a few areas retailers need to focus on to remain relevant in…

January 16, 2019

The Importance Of Creating A Frictionless Customer Experience To Reduce Customer Churn

RedPoint VP of Solutions Marketing Brian Cleary writes that while delivering a seamless and frictionless customer experience can be a complex effort, the value in…

January 16, 2019

Sears is Saved: Nearly $5B Deal Reached With Chairman Eddie Lampert

RedPoint CMSO John Nash offers commentary on how struggling retailers like Sears should work on delivering stronger real-time, personalized omnichannel customer experiences in the future.

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