The State of Customer Experience and What Marketers Are Doing About It

July 11, 2019

The State of Customer Experience and What Marketers Are Doing About It

This feature, written by Editor Heather Fletcher, discusses the results of the Redpoint Global/Harris Poll report on “Gaps in Customer Experience.”

July 11, 2019

Martech vendors, retail marketers share martech predictions for Amazon Prime Day

Commentary from John Nash, CMSO of Redpoint Global, included in an overview of what the rush to implement Prime-day “like” sales will mean for retailers…

July 9, 2019

Expert Insight: Exploring the Disconnect Between Marketers and Customer Experience

John Nash is interviewed about the Harris Poll Research on Gaps in Customer Experience for a deep-dive in KO Marketing‘s blog.

July 9, 2019

As Back-To-School And Prime Day Converge, Can Retailers Create A Second ‘Holiday’ Season?

John Nash, Chief Marketing and Strategy Officer of Redpoint Global, comments on how sales like “Prime Day” offer connectivity to new customers, delivering on long-term…

July 9, 2019

Reaching the Omnichannel Consumer: Start by Listening

CMSO John Nash highlights key elements for successful omnichannel customer experience management in a Total Retail byline article.

July 1, 2019

Should You Embrace An Open-Garden Approach In Marketing?

Walled gardens can be a marketing headache – making it difficult to integrate with emerging technologies & creating new silos. In his Forbes column, Redpoint…

June 19, 2019

Baystate Business: C-Suite with Dale Renner

CEO Dale Renner recently sat down with Tom Moroney and Joe Shortsleeve at Bloomberg Baystate Business for their C-Suite segment. Listen to the discussion starting…

June 12, 2019

DBTA 100 2019 – The Companies That Matter Most in Data

Recognizing benefits and challenges inherent in data management, each year, DBTA compiles a list of 100 companies that matter in data, showcasing vendors that help customers…

June 12, 2019

The Retail Challenge: Data to Insights

Sue Beckett, VP of digital and direct marketing for Lovesac spoke at CRMC 2019 about how Redpoint is helping Lovesac support the goal of having…

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