Consumers expect personalization, reveals report

April 8, 2019

Consumers expect personalization, reveals report

Retail Customer Experience profiles the results of the RedPoint Global/Harris Poll report, focusing on the impacts to brands that fail to recognize the gaps in…

March 29, 2019

Casper’s Latest Funding Shows Direct-to-Consumer Hype Isn’t Dying Down Anytime Soon

Speculation on a potential IPO for DTC mattress company Casper reaches a fever pitch as valuation tops $1.1B. RedPoint Global’s Brian Cleary offers commentary about…

March 29, 2019

Retail Briefing: Retailers want to buy tech companies

In this article, VP of Solutions Marketing Brian Cleary offers commentary on why retailers like McDonald’s are choosing to buy data analytics technology companies.

March 28, 2019

Where Marketers Fall Short On Delivering The Experience Customers Want

CMO Network writer Paul Talbot interviews RedPoint Global VP of Solutions Marketing Brian Cleary about the data from the Harris Poll research survey.

March 28, 2019

Customer experience (CX) disconnects: Is it the data or the complacency?

Editor Larry Dignan reviews a number of CX surveys that show divides in customer experience management and profiles results from the RedPoint Global/Harris Poll survey.

March 27, 2019

Satisfaction Not Guaranteed: Brands And Consumers Differ On Experience

Ray Schultz comments on the differing opinions of customer experience satisfaction outlined in the RedPoint Global/Harris poll report and how the disconnects between marketers and…

March 27, 2019

RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience

The results of the RedPoint Global CX gaps study, commissioned through Harris Poll, is profiled in this overview piece by MediaPost.

March 27, 2019

Survey: Retailers impressed with customer experience, shoppers not so much

Chain Store Age’s Dan Berthiaume profiles results of the Harris Poll/RedPoint Global Addressing the Customer Experience Gaps survey.

March 27, 2019

RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience

Research Reveals Major Gaps in Engaging Customers in a Relevant, Timely, and Consistent Fashion Across All Interaction Touchpoints

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