Chat with us, powered by LiveChat

Customer experience (CX) disconnects: Is it the data or the complacency?

March 28, 2019

Customer experience (CX) disconnects: Is it the data or the complacency?

Editor Larry Dignan reviews a number of CX surveys that show divides in customer experience management and profiles results from the RedPoint Global/Harris Poll survey.

March 27, 2019

Satisfaction Not Guaranteed: Brands And Consumers Differ On Experience

Ray Schultz comments on the differing opinions of customer experience satisfaction outlined in the RedPoint Global/Harris poll report and how the disconnects between marketers and…

March 27, 2019

RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience

The results of the RedPoint Global CX gaps study, commissioned through Harris Poll, is profiled in this overview piece by MediaPost.

March 27, 2019

Survey: Retailers impressed with customer experience, shoppers not so much

Chain Store Age’s Dan Berthiaume profiles results of the Harris Poll/RedPoint Global Addressing the Customer Experience Gaps survey.

March 27, 2019

RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience

Research Reveals Major Gaps in Engaging Customers in a Relevant, Timely, and Consistent Fashion Across All Interaction Touchpoints

March 15, 2019

This Pi Day Your Favorite Pie Has a Whole New Meaning

While #PiDay (March 14) only happens once a year, RedPoint Global VP of Solutions Marketing, Brian Cleary, discusses the long-term importance of a different PII…

March 12, 2019

6 Factors Adding to Ecommerce Success

RedPoint Global CMSO John Nash highlights the role omnichannel marketing plays in ecommerce success and the importance of creating a single customer view across all…

March 11, 2019

America Has a Cybersecurity Shortage

Brian Cleary, RedPoint Global VP of Solutions Marketing, shares insight on the impacts security breaches have on customer experience and brand loyalty.

March 7, 2019

Breaking the Silo Cycle: How to Compete Via Personalized Customer Experiences

RedPoint’s Chief Marketing and Strategy Officer John Nash talks about how having a single view of the customer is possible and how it can be…

View Older PostsView Newer Posts