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Debunking Three Key Myths Behind Open Garden Integration

April 12, 2019

Debunking Three Key Myths Behind Open Garden Integration

RedPoint Global VP of Product Strategy Patrick Tripp outlines the misconceptions behind open garden integration of customer engagement systems.

April 8, 2019

How Will Adobe and Salesforce CDP Announcements Impact the Industry?

Editor Dom Nicastro outlines the confusion in the CDP marketplace and the role of the recent Adobe/Salesforce CDP announcements. RedPoint Global VP of Solutions Marketing…

April 8, 2019

Studies: Disconnect in CX from brand to consumer

Reporter Kristina Knight profiles the results from RedPoint’s Harris Poll report and a study from NICE Nexidia that both profile gaps in CX expectations.

April 8, 2019

Consumers expect personalization, reveals report

Retail Customer Experience profiles the results of the RedPoint Global/Harris Poll report, focusing on the impacts to brands that fail to recognize the gaps in…

March 29, 2019

Casper’s Latest Funding Shows Direct-to-Consumer Hype Isn’t Dying Down Anytime Soon

Speculation on a potential IPO for DTC mattress company Casper reaches a fever pitch as valuation tops $1.1B. RedPoint Global’s Brian Cleary offers commentary about…

March 29, 2019

Retail Briefing: Retailers want to buy tech companies

In this article, VP of Solutions Marketing Brian Cleary offers commentary on why retailers like McDonald’s are choosing to buy data analytics technology companies.

March 28, 2019

Where Marketers Fall Short On Delivering The Experience Customers Want

CMO Network writer Paul Talbot interviews RedPoint Global VP of Solutions Marketing Brian Cleary about the data from the Harris Poll research survey.

March 28, 2019

Customer experience (CX) disconnects: Is it the data or the complacency?

Editor Larry Dignan reviews a number of CX surveys that show divides in customer experience management and profiles results from the RedPoint Global/Harris Poll survey.

March 27, 2019

Satisfaction Not Guaranteed: Brands And Consumers Differ On Experience

Ray Schultz comments on the differing opinions of customer experience satisfaction outlined in the RedPoint Global/Harris poll report and how the disconnects between marketers and…

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