by Renee Graff | Nov 21, 2025
For years, retail banks have faced a consistent uphill battle: customer churn. The numbers haven’t changed much over time, with an annual churn rate of about 15 percent becoming the norm. It can almost feel like an unavoidable cost of doing business. Why the Old...
by Renee Graff | Nov 5, 2025
A regular cadence of deposits, withdrawals, balances and statements make up a large part of a retail bank customer’s monthly activity and their relationship with the bank. But while the number of transactions, average monthly balance, credit scores and loan activity...
by John Nash | Jun 24, 2025
In a Gartner report on how to evaluate AI data readiness, timeliness is one of five data governance components listed as essential for approving data for use – especially when data is captured across multiple systems or when multiple datasets are combined.  Previous...
by Mike Ferguson | Feb 26, 2025
Personalization is only as good as a brand’s ability to recognize its customers. Get it wrong, and you risk sending irrelevant offers, creating friction in service interactions, and ultimately driving customers away. According to a Capco survey, 72% of customers...
by Renee Graff | Jan 28, 2025
Data-driven retailers know that customers expect personalization, and they will readily switch brands if their expectation is not met. In a recent McKinsey study, 71 percent of consumers said they expect a personalized customer experience (CX) every time they interact...
