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Author: John Nash

John Nash has spent his career helping businesses grow revenue through the application of advanced technologies, analytics, and business model innovations. As Chief Marketing and Strategy Officer at RedPoint Global, John is responsible for developing new markets, launching new solutions, building brand awareness, generating pipeline growth, and advancing thought leadership. Connect with John on LinkedIn.

by John Nash | September 9, 2019

Financial Impacts of Reacting to Customer Intent in Real Time

According to McKinsey research, a high-impact product recommendation – such as from a trusted friend or brand – is up to 50 times more likely…

by John Nash | August 22, 2019

What Data Scientist Shortage? Empower Marketers to Use Machine Learning

There is general acceptance of a data scientist shortage. There is less of a consensus, however, for what this shortage means for organizations in their…

by John Nash | August 5, 2019

A Personalized Customer Experience Delivers Loyalty

According to a recent Monetate survey, 93 percent of companies with an advanced personalization strategy experienced revenue growth in 2018, and 77 percent of businesses…

by John Nash | June 13, 2019

Why Marketing Must Take the Lead on Creating a Personalized Customer Experience

IT has long been a valuable partner to marketing. Particularly for multi-channel B2C marketing programs, marketing has leaned heavily on IT to aggregate, clean, and…

by John Nash | June 11, 2019

Capturing Intent in an Omnichannel Customer Journey is Next-Level Marketing

With rising consumer expectations for personalization across the entire customer buying journey, the ability to understand consumers in real time is increasingly essential to the…

by John Nash | May 28, 2019

Take a Data-Driven Approach to a Consumer’s Healthcare Journey

Healthcare organizations – whether payers, providers, retail pharmacies or medical device manufacturers – are increasingly using first-party, second-party, and third-party data to personalize engagement with…

by John Nash | May 9, 2019

The Art of Listening in Mastering Omnichannel Marketing

The traditional customer buying journey or path-to-purchase followed a mostly linear track. A customer considered several brands, narrowed choices through an evaluation phase, and ended…

by John Nash | April 24, 2019

Beyond Customer Engagement: Marketing as a Revenue-Driver

Consumer expectations for a personalized customer experience are having a profound effect on marketing operations. Traditionally, marketers focused on creating customer engagement in support of…

by John Nash | April 16, 2019

RedPoint Customers Tell Their Omnichannel Stories at TRANSCEND19

The omnichannel customer experience was front and center during TRANSCEND19, RedPoint Global’s second customer conference, held April 4-5 at the Seaport Hotel in Boston. Speakers…