Webinar

The AI-CX Connection: Why Data Readiness is the Payer Advantage

Nearly 60% of healthcare executives say their organizations are experimenting with AI—but only a fraction have the data readiness needed to operationalize it. For payers, both personalized member engagement and meaningful AI outcomes depend on the same foundational asset: clean, connected, and actionable data.

In this webinar, Redpoint and Engagys have a practical discussion on what hyper-personalized member engagement really means, what’s required to deliver it, and how data readiness closes the gap between strategy and execution across both AI and experience initiatives.

You’ll walk away with:

• A clearer understanding of how AI and CX strategies intersect
• Key considerations to evaluate your data and organizational readiness
• Real-world examples of how leading payers have implemented data readiness to drive measurable outcomes with AI

Speakers:

Joel Radford, Co-founder and Managing Partner, Engagys
Stephanie LaFazia, Director, Customer Success & Digital Marketing Services, Redpoint Global