by John Nash | Jun 24, 2025
In a Gartner report on how to evaluate AI data readiness, timeliness is one of five data governance components listed as essential for approving data for use – especially when data is captured across multiple systems or when multiple datasets are combined. Previous...
by Renee Graff | Mar 24, 2025
Baymard Institute research shows that the average documented online shopping cart abandonment rate for 2023 was 70.19 percent, representing the first time it has climbed above 70 percent in 10 years. The more than 7 in 10 consumers who leave a website without making...
by Mike Ferguson | Mar 11, 2025
Forrester research reveals a stark truth: 63 percent of consumers will abandon a trusted brand after just one poor experience. But what defines “poor”? It’s subjective. Imagine receiving an offer for a product you just bought or being bombarded with upsell offers...
by Mike Ferguson | Feb 26, 2025
Personalization is only as good as a brand’s ability to recognize its customers. Get it wrong, and you risk sending irrelevant offers, creating friction in service interactions, and ultimately driving customers away. According to a Capco survey, 72% of customers...
by Mike Ferguson | Dec 10, 2024
In the realm of financial services, risk mitigation is not just a priority—it’s a necessity. The staggering costs associated with data breaches, including hefty penalties, fines, and irreparable damage to reputation, can be crippling. This is why banks, lenders,...
