eBook

From Enrollment to Engagement: A Member-Centric Approach to Retention

Member-centric engagement is key for health plans, leading to improved operating efficiencies and better quality measures, outcomes, and retention. Health plans that address member engagement by implementing strategies aimed at fostering deep, meaningful relationships with their members will be well-positioned for increased member satisfaction and loyalty, and ultimately for retention success.

The scope of this eBook focuses on navigating the complexities impacting member retention. We’ll explore five common issues your teams can address as you work toward keeping your members engaged and loyal, year over year.