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Research Report

2022 Healthcare Perspectives on Consumer Engagement

While industry conversations around the future of care continue, we see healthcare consumerism increasing its influence in shaping the industry. As we look to deepening concerns in 2023 about managing individual and population health, we expect detailed discussions around what the future of healthcare will look like.

To understand consumer attitudes towards healthcare experience via providers and insurance plans, Redpoint Global Inc. conducted a survey with Dynata Research in September 2022 including 1,000 U.S.-based consumers over 18 years of age.

The 2022 Healthcare Perspectives on Consumer Engagement report shares insights from the survey to help guide healthcare organizations in adapting to the factors that impact where consumers turn for care. Since a key component for patients’ well-being and satisfaction is their level of involvement in the healthcare process, we have particularly explored the impact of engagement and personalization.