Real-Time Engagement at Scale Provides the Consistent CX that Customers Crave
Scale can mean many different things. In the context of the delivery of an omnichannel customer experience (CX), scale is ...
Scale can mean many different things. In the context of the delivery of an omnichannel customer experience (CX), scale is ...
Whether it’s diamonds from the deepest ocean or a famous Ansel Adams photograph, depth provides a richness of context and ...
Ease of use and reduced complexity through fewer hand-offs highlight updates to the Intelligent Orchestration component of...
The saying that “it is always the simple that produces the marvelous” is attributed to 19th century British novelist Ameli...
Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM) report published in April 2020 recognized Redpoint...
The CDP Institute recently released its new CDP Vendor Comparison, a side-by-side look at CDP features and functionality o...
Is real-time processing a core requirement for Customer Data Platforms? Some customers say yes and some say no; not surpri...
The definition of real time in the context of marketing varies by use case. For a retailer implementing a buy online, pick...
Real-time interaction management (RTIM) plays a critical role throughout the entire customer lifecycle. As hyper-personali...
Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM), Q1 2019 report published earlier this month recogn...
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