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Data Readiness for AI: Fueling Data, Insights and Action

Data Readiness for AI: Fueling Data, Insights and Action

In touting AI capabilities of customer engagement technology, vendors typically point out how their systems use AI to enhance or optimize a business process. Their system uses AI to make better predictions about customers, for example, or to improve customer...
The AI Advantage: What Health Plan Leaders Should Know

The AI Advantage: What Health Plan Leaders Should Know

The evolving landscape of healthcare has placed great importance on data-driven strategies that prioritize and automate member-centric approaches. The use of high-quality data is crucial for enabling health plans to use artificial intelligence (AI) to improve member...