Real-Time Engine

Monitor customer activities, update and enrich profiles, and interact with relevant offers — all at the cadence of the customer.

The heartbeat of real time.

Build real-time customer experiences using a high-performance scalable engine – the real-time “traffic cop” – to guide interactions and orchestrate decisions, all at customer cadence.

Cross-channel monitoring.

Engage customers on any channel with decisions, images, product recommendations, offers, and messages that work wherever the customer is.

Open access.

Use APIs in the real-time engine to orchestrate decisions and interactions across systems, making real-time CX available in any enterprise application or touchpoint.

Engineered for today’s needs. And expectations.

Today’s best real-time interactions require heavy engineering: Cross-system performance, updating and enriching customer profiles, mediating decisions on offers and actions — across every channel and campaign — in milliseconds. And this is precisely what you’ll find inside the rgOne real-time engine.

Scalability, low latency, and high native performance: The rgOne engine delivers on these critical needs, orchestrating every inbound and outbound channel. And letting you meet your customers’ expectations in and across every touchpoint.

Windows Server and Linux deployment for high-performance, low cost, and enterprise control
Container-based deployment for automatic, simplified scaling and availability
Configurable caches that allow split data to meet specific business performance objectives

Interoperable APIs

Provide control hooks into existing solutions such as website, mobile app and call centers
Support customized services and calls during operation, including geofencing, coupon code generation, and URL rewrite
An open API system that supports MarTech, commerce, back office and messaging connections

Secure Customer Data Assets

OAuth configuration for endpoint control
Flexible control of what’s exposed to which teams and systems
Secure encryption at rest and in communications

Discover how rgOne from Redpoint® tackles some of the biggest challenges facing marketers today - how to execute personalized offers in real time.

Real-time decisions are only as good as the data that underpins them. Learn more about connecting all sources of customer data to create an always on, always updating Golden Record for every one of your customers.

Ensure your real-time offers reach your customer in their preferred channel.

One of the world's largest web services companies with a digitaly focused approach and nearly 20 million customers across 56 markets uses rgOne™ to make personalized offers within milliseconds.

Get Started on Getting Ahead

Schedule a conversation and learn how Redpoint® can put your goals within reach.