Author: Dennis DeGregor

Dennison “Dennis” DeGregor is a globally recognized CX industry pioneer and innovator. Prior to RedPoint Global, Dennis was WW CX Executive/Chief CX Executive for HP, where he built and led HP’s first Digital CX Business Unit. He is the author of The Customer Transparent Enterprise, which was nominated for a Forrester Groundswell Award.

by Dennis DeGregor | January 4, 2018

Why Should Retail Banks Emphasize Omnichannel Customer Engagement?

Outside of retail, financial services has probably been changed most dramatically by shifting customer expectations. It’s easy to see financial interactions – especially the day-to-day…