Now is the Time to Maximize the Efficiency of a Digital Front Door
Patients aren’t just patients anymore, they are consumers, meaning they are perfectly willing to change providers and heal...
Sarah Lull
Sarah is a healthcare CX executive at Redpoint Global. Her primary focus is helping healthcare organizations harness their data to drive healthcare consumerism by leveraging the brightest minds, best practices, and proven leading edge enterprise solutions. Sarah is responsible for enterprise healthcare customer engagement solutions, providing companies with technology that delivers a competitive advantage while mitigating risks for the best value in the market.
A Careful Diagnosis: a CRM and CDP Offer Different Use Cases in Healthcare
Parsing the difference between a customer data platform (CDP) and customer relationship management (CRM) solution for heal...
The Importance of Identity Resolution in Healthcare
After listening to the Q2 earnings calls of several health insurers, Forrester discovered some commonalities in terms of t...
Put the Healthcare Consumer at the Center of Both Care and Education, Even Outside the Doctor's Office
In a survey on patient loyalty from health technology vendor Welltok, 84 percent of patients said they would feel a greate...
Why CX is the Right Rx for Healthcare
Healthcare consumerism is defined as the healthcare consumer increasingly being in control of the experiences that constit...
Get Started on Getting Ahead
Schedule a conversation and learn how Redpoint® can put your goals within reach.
