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By Business Challenge
Role
Industry
The sudden daily disruption brought on by Coronavirus can be difficult to fathom. Just a week ago, no one could have anticipated that millions of…
While some consumers equate their healthcare experiences with waiting in line at the DMV, the upside is that there is tremendous opportunity to change the…
The increasing importance of data privacy for customer-focused companies is also putting a spotlight on data quality and data governance, raising new questions about the…
What is Clienteling? Clienteling is a technique used by retail sales associates to establish long-term relationships with customers based on data about their preferences, behaviors,…
This spring, Gartner Senior Director and Analyst Melissa Davis published a paper “Shape the Future of Customer Experience with Customer Analytics.” In the piece, she…
What is customer centricity and why is it important? Customer centricity is a strategic approach to customer experience, leveraging data to provide highly relevant experiences…
Real-time interaction management (RTIM) plays a critical role throughout the entire customer lifecycle. As hyper-personalized experiences become table stakes, brands must rise to meet customer…
One of four talk tracks at the upcoming Shoptalk retail conference is about the transformation of physical retail as a key pillar of the next-generation…
Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM), Q1 2019 report published earlier this month recognized Redpoint Global in three key areas: next best experience, personalization,…
