Redpoint Global Moves Up in Challengers Quadrant of the 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs
For the second year in a row, Redpoint Global is profiled as a Challenger in the 2020 Gartner Magic Quadrant for Multichan...
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We’re All in This Together: Resources for Work-at-Home Parents with Kids Underfoot
The sudden daily disruption brought on by Coronavirus can be difficult to fathom. Just a week ago, no one could have antic...
Survey Says: Healthcare Personalization Has Room to Grow
While some consumers equate their healthcare experiences with waiting in line at the DMV, the upside is that there is ...
Data Privacy, Data Quality, and Data Governance: Experts Weigh In
The increasing importance of data privacy for customer-focused companies is also putting a spotlight on data quality a...
What is Clienteling and How Does it Impact Personalization?
What is Clienteling? Clienteling is a technique used by retail sales associates to establish long-term relationships with...
Shape the Future of Customer Experience with Customer Analytics
This spring, Gartner Senior Director and Analyst Melissa Davis published a paper “Shape the Future of Customer Experience ...
What is Customer Centricity?
What is customer centricity and why is it important? Customer centricity is a strategic approach to customer experien...
What is Real-Time Interaction Management (RTIM)?
Real-time interaction management (RTIM) plays a critical role throughout the entire customer lifecycle. As hyper-personali...
Clienteling and the Personalized In-Store Experience
One of four talk tracks at the upcoming Shoptalk retail conference is about the transformation of physical retail as a key...
Redpoint Global Included in Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM) Report Q1 2019
Forrester Research’s Now Tech: Real-Time Interaction Management (RTIM), Q1 2019 report published earlier this month recogn...
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