Customer Engagement Hub

Deliver the highly relevant experience each customer wants – with precision and consistency across every touchpoint

Bridge Strategy and Execution

Overcome silos of data, business rules, and processes with the RedPoint Customer Engagement Hub™. Use a single point of control over data and customer journeys to deliver seamless, hyper-personalized interactions.

  • Connect All Your Data
    RedPoint connects all your data to provide a deep level of customer understanding that’s critical to engaging customers in real time, with next best actions across all interaction touchpoints that are contextually aware and highly relevant.
  • Drive Real-Time Decisioning
    RedPoint turns data into action at the speed of the customer.  RedPoint uses advanced analytics, driven by machine learning, to optimize offers and automate individual interactions across all touchpoints, in real time and at a massive scale.
  • Intelligently Orchestrate Interaction
    Organizations need a single point of control to orchestrate customer interactions across an entire lifecycle.  RedPoint provide a continuous, dynamic path to purchase that is personalized for each customer and can be delivered wherever they show up next.

Capitalize on an Open Garden

Game-changing customer engagement only happens through an open garden approach. RedPoint provides an agile, open, and connected architecture that leverages your existing marketing technology investments, extends their value, and easily incorporates new best-of-breed technologies.

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Learn About Real-Time Customer Engagement in Practice

This white paper will present a capability maturity framework for real-time marketing and examples of four tactics you can take to optimize customer engagement efforts.

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