Video

Video: Six Customer Experience Principles to Drive Superior Customer Engagement

To meet customer expectations, drive revenue and boost customer satisfaction, today’s marketers need to be able to deliver exceptional customer experiences. Engaging consumers with contextually relevant messages at the precise moment of interaction may sound complicated, but it can be achieved and produces successful customer experiences.

Watch the video to see Omdia Research’s Principal Analyst, Jeremy Cox, along with Redpoint Global’s Senior Director of Product Marketing, T.J. Prebil, discuss the key areas companies need to consider for executing real-time customer engagement initiatives. You’ll learn about:

  • Six principles to help improve organizational resilience, adaptability, and persistent customer relevance
  • Orchestrating relevant, personalized 1:1 experiences across all touchpoints
  • Delivering pertinent experiences at the speed of your consumer

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