The healthcare industry has been driven by consumerism for years, but its strategic importance grew exponentially in 2020. There is now an even greater need for customer-centric changes, with customer experience (CX) at the forefront of competitive healthcare companies looking to expand their client base and retain their customers.
Watch this Healthcare Customer Engagement Workshop to hear strategies and best practices directly from leaders in the healthcare industry. You will learn how to:
- Enhance your CX to create opportunities to deliver better value-based care outcomes
- Strategize challenges currently facing healthcare organizations like your own
- Identify the capabilities needed to improve health outcomes