The heartbeat of real time
Build real-time customer experiences using a high-performance scalable engine – the real-time “traffic cop” – to guide interactions and orchestrate decisions, all at customer cadence.
REAL-TIME INTERACTION
Interaction Execution
Monitor customer activities, update and enrich profiles, and interact with relevant offers. All at the cadence of the customer. Audience, channel, content and offers are selected at the moment of interaction. Which means every moment of your CX is relevant and timely.
The rg1 Difference
Customers take the expectations set by their best experience – whether it be with your brand or another one – and apply them everywhere else. With rg1’s real-time capabilities, you can be the one to set the bar, delivering relevant offers in real time for customers and real revenue increases for your company.
Cross-channel monitoring
Engage customers on any channel with decisions, images, product recommendations, offers, and messages that work wherever the customer is.
Open access
Use APIs in the real-time engine to orchestrate decisions and interactions across systems, making real-time CX available in any enterprise application or touchpoint.
Real-Time Execution
rg1’s execution uniquely empowers brands to use their long-tail customer profiles with high levels of security and millisecond response times to drive the most innovative customer experiences.
Keep the data and decisions on the server side of your technology walls for interacting with customers, protecting data privacy
Whether hitting small millisecond windows for personalization or fitting within a cross-channel journey window, all interactions are personalized at the customer cadence.
rg1’s execution is scalable to take into account a deep understanding of each customer – or long-tail customer records – at the point of personalization.
Trusted by Today's Top Brands
See How It Works
USE CASE
Real-Time Orchestration
Leverage advanced analytics and machine learning to automate individual interactions and present targeted offers across all touchpoints - in real time and at scale.
USE CASE
Omnichannel Personalization
Achieve hyper-personalized interactions and experiences across both digital and traditional channels as well as enterprise touchpoints.
A Real-Time Example
1
The rg1 real-time decision engine calls an machine learning model to provide next best action/offer insight
2
Insights are used along with predefined Smart Assets to make a decision and select raw content
3
Content is passed through an AI model to format it based on context and to personalize to the specific customer
4
The offer is presented via an API and shown to the customer in a mobile app
5
Customer responses to offers and content are captured and fed back into the model engine to continually improve model outcomes
Additional Resources Find more resources
eBook/ White Paper
Enhance Customer Experience with Timely & Welcomed Triggered Actions
Triggered actions enable brands to forge connections with their customers making them feel valued and understood. A well-p...
Video
The Redpoint Single Customer View
Learn more about the Redpoint Global Single Customer View - The Golden Record.
Analyst Report
Identity Resolution: See Your Customers Clearly
A CDP Institute Report: Discover what makes identity resolution so complicated and how doing it properly can help you futu...
eBook/ White Paper
The Rise of First-Party Data
Brands need to rely on first-party data to drive their campaigns & personalize experiences, meaning marketers must build n...
