Redpoint Appoints Chief Information Security Officer
The risk of steep financial penalties and reputational damage make securing customer data a priority for any organization ...
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Why Trust Unlocks a Superior Customer Experience (CX) and Builds Brand Equity
When a journalist agrees to protect the anonymity of an “off the record” source, it is a code of honor between the two par...
The Express Lane to a Satisfied Customer: Personalized Travel Experiences
Do you have travel plans this year? If so, you have plenty of company. Hopefully, though, you can leave the crowds behind ...
The Role of AI in Adding Value a Human-to-Human Interaction
We have all likely had a poor customer experience that in some way, shape, or form involved artificial intelligence (AI). ...
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Webinar: The Challenges of Data Quality
Data is at the core of knowing exactly who your customer is and what they are doing, which helps increase your customer li...
Webinar: Consumerism: The Heart of Healthcare
U.S. consumers are demanding more personalized experiences in all areas of their lives, particularly healthcare. Value-bas...
Webinar: Data-Driven Answers to Achieve Omnichannel Success
A sublime customer experience allows customers to move from channel to channel without losing their place or the informati...
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eBook/ White Paper
Real-Time Customer Engagement in Practice
Explore real-time interaction management and steps you can take towards effective real-time customer engagement. There ...
Case Study
Aubuchon Hardware Delivers Personalization, Convenience
20% of loyalty members who use BOPIS make an additional purchase in-store.
Analyst Report
CDP Institute Report: CDP Vendor Comparison
The CDP Vendor Comparison Report presents a side-by-side comparison of key features that differentiate CDP vendors.
eBook/ White Paper
Innovating Customer Engagement Through an Open Garden Approach
This eBook examines the open garden approach and how it’s solutions enable marketers to more effectively engage customers ...
Analyst Report
Forrester Report: The Capabilities CDPs Need to Deliver Value for B2C Marketers
The report presents a list of key elements that businesses should consider when evaluating enterprise grade CDPs – capabil...
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