Gift Wrap a Personalized CX for Consumers this Holiday Shopping Season
While there is still about a week to go until the official start of fall, it is never too early to start thinking about ho...
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Wave a Magic Wand: What Can You Accomplish with Perfect Data?
In the nascent days of mass marketing, someone somewhere thought it was a brilliant idea to address a mailer to “Jane Doe,...
Cooking with Fire: Perfect Data, Perfect Outcomes
The famous “for want of a nail” allegory describes how a cascading series of seemingly insignificant events eventually cau...
Key Factors for Multinational Businesses to Consider When Implementing Enterprise Engagement Platforms
“Think Global, Act Local” is a concept that has existed for over 100 years. Very few organisations excel at this challeng...
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Webinar: CX Strategies: Breaking Down Marketers’ Perceptions vs. Consumer Expectations
In 2021, 73% of consumers said meeting their rising expectations for a personalized experience is something that most bran...
Webinar: The Forces of Change: How to Assimilate and Create a Superior CX
As the end to the third-party cookie grows nearer, there is still much concern around how you will be able to recognize yo...
Virtual Roundtable: Drive value from customer data and transform the omnichannel experience
Join a select group of senior thought leaders on this roundtable discussion as we dedicate 90 minutes to answering one of ...
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eBook/ White Paper
Real-Time Customer Engagement in Practice
Explore real-time interaction management and steps you can take towards effective real-time customer engagement. There ...
Case Study
Aubuchon Hardware Delivers Personalization, Convenience
20% of loyalty members who use BOPIS make an additional purchase in-store.
Analyst Report
CDP Institute Report: CDP Vendor Comparison
The CDP Vendor Comparison Report presents a side-by-side comparison of key features that differentiate CDP vendors.
eBook/ White Paper
Innovating Customer Engagement Through an Open Garden Approach
This eBook examines the open garden approach and how it’s solutions enable marketers to more effectively engage customers ...
Analyst Report
Forrester Report: The Capabilities CDPs Need to Deliver Value for B2C Marketers
The report presents a list of key elements that businesses should consider when evaluating enterprise grade CDPs – capabil...
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