How Journey Creation Works

Explore the comprehensive features available in rg1 to design customer journeys.

Customer-Centric Orchestration

Strategically create impactful journeys, campaigns and triggered messages that only provide value to your customers but also drive ROI – across all your existing last-mile endpoints.

Single UI for designing multichannel journeys.

Automatically adjust to customer preferences, context and actions.

Deliver hyper-personalized content, offers and experiences - consistently.

Design Journeys

From a single interface within rg1, marketers can build multichannel journeys and campaigns that boost revenue and customer LTV. Experiences are built:

  • With a drag-and-drop canvas
  • For both simple and complex journeys
  • Incorporating inbound and outbound
  • Via one channel or many
  • For multitouch experiences
  • Including dynamic segments

Design Outbound Campaigns

Using your existing last mile engagement channels, orchestrate omnichannel customer journeys from rg1 deliver the experiences through nearly any channel or provider. This is possible with:

  • Single outbound campaigns
  • Email, mobile, SMS
  • Incorporated decision points
  • Reusable templates
  • Scalable environments
  • Existing endpoints

Manage Event-Based Triggers

Intelligently respond to customer, business and situational signals – from anywhere across the enterprise – and create customer moments that are perfectly timed, relevant and welcomed. Managing them effectively is possible when you:

  • Continuously listen, evaluate, execute
  • Build triggers based on actions, situations, geolocation, preferences, and/or weather
  • Design follow-through strategies based on customer actions (or inaction)

Customer experience that sells.

100%+ revenue growth

20+ personalized elements in a single email

40% lower interaction costs

Get Started on Getting Ahead

Schedule a conversation and learn how Redpoint® can put your goals within reach.

Get Started on Getting Ahead

Schedule a conversation and learn how Redpoint can put your goals within reach.

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