Virtual Workshop: Engaging Healthcare Consumerism

The healthcare industry has been driven by consumerism for years, but its strategic importance grew exponentially in 2020. There is now an even greater need for customer-centric changes, with customer experience (CX) at the forefront of competitive healthcare companies looking to expand their client base and retain their customers.

Join this Healthcare Customer Engagement Workshop to hear strategies and best practices directly from leaders in the healthcare industry.  In this 60-minute instructor-led workshop, learn how to:

  • Enhance your CX to create opportunities to deliver better value-based care outcomes
  • Strategize challenges currently facing healthcare organizations like your own
  • Identify the capabilities needed to improve health outcomes

Improving your understanding about enhancing CX to deliver better health outcomes will create a competitive advantage and ultimately increase revenue for your organization.


**Please note: Space is limited.

Saqib Malik

Growth Strategy & Product, Managing Director, Accenture

Craig Thomas

Co-Founder and CEO, Lucerna Health

Melissa Watson

Melissa Watson

Vice President, Marketing Platforms & Analytics, Providence

Chris Evanguelidi

Chris Evanguelidi

Director of Enterprise Healthcare, Redpoint Global

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