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Telecommunications

Optimize Customer Engagement Across All Touchpoints

The key to retaining customers across wire-bound and wireless networks is ensuring a consistent and highly personalized customer experience across every touchpoint – web, retail, ecommerce, call center operations and more.

In order to deliver your brand promise effectively, empower your organization with a solution that delivers personalized, contextually relevant messages as customers move dynamically along customer journey stages – from anonymous to known stages – across digital and traditional touchpoints.

Redpoint Global helps communication service providers optimize the entire customer lifecycle from acquisition and onboarding to cross-selling and upselling, retention, and contract renewal.

We help you break down the organizational silos of customer engagement systems, enable you to leverage personalization to improve the effectiveness of your loyalty programs, and leverage data from emerging IoT technologies that will increase share of wallet as well as lifecycle value.