Operational Controls

We have all likely had a poor customer experience that in some way, shape, or form involved artificial intelligence (AI). ...

Henry Ford is often attributed with saying that if he had asked people what they wanted, they would have said a faster hor...

With St. Patrick’s Day coming up, little kids are busy making leprechaun traps with the hope that they can barter with a t...

Author, management consultant and educator Peter Drucker is credited with the famous saying “culture eats strategy for bre...

In a recent survey Redpoint Global conducted with The Harris Poll on consumers’ and marketers’ perceptions of customer exp...

When businesses first started taking note of and prioritizing “customer experience,” it was primarily viewed as a marketin...

A new McKinsey survey on business strategy for a post-pandemic era reveals the quickening pace of digital acceleration. To...

In the nascent days of mass marketing, someone somewhere thought it was a brilliant idea to address a mailer to “Jane Doe,...

“Think Global, Act Local” is a concept that has existed for over 100 years.  Very few organisations excel at this challeng...

Like a tangled garden hose that slows a steady flow of water to a trickle, unruly and poorly managed business data produce...

As the sudden, unexpected surge in a remote workforce took hold last year, there was concern among executives that it woul...

Editor’s Note: This is a contributed guest blog from PWC, a Redpoint partner Old habits die hard. Often, though, extern...