
A Double-Take: Digital Twins and Customer Experience (CX)
Your primary care provider calls you to let you know to stop taking a recently prescribed medication because it causes a r...
Your primary care provider calls you to let you know to stop taking a recently prescribed medication because it causes a r...
In the world of real-time, personalized customer experiences that drive revenue, it is fashionable to think of segmentatio...
Redpoint was recognized as a Challenger in the 2022 Gartner Magic Quadrant for Data Quality Solutions*. This year, Redpoin...
Preference management and consent management in the realm of customer experience, while often used interchangeably, are re...
We have all likely had a poor customer experience that in some way, shape, or form involved artificial intelligence (AI). ...
A less-than-stellar customer experience (CX) reminded me that with April being Customer Loyalty Month, retailers have thei...
Like a tangled garden hose that slows a steady flow of water to a trickle, unruly and poorly managed business data produce...
As the sudden, unexpected surge in a remote workforce took hold last year, there was concern among executives that it woul...
Marketers involved in cross-sell or upsell activities have the proverbial ear to the ground, continuously monitoring custo...
The value and importance of first-party customer data has always been key to smart marketers, and recently the rest of the...
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