Automations & Workflows

Ease of use and reduced complexity through fewer hand-offs highlight updates to the Intelligent Orchestration component of...

Editor’s Note: This is a contributed guest blog from PWC, a Redpoint partner Old habits die hard. Often, though, extern...

The saying that “it is always the simple that produces the marvelous” is attributed to 19th century British novelist Ameli...

Over the past few months, we’ve written a lot in this space about what a new reality might look like for consumers and bus...

In a recent article in MIT Technology Review, “How AI is changing the customer experience” a survey of more than 1,000 bus...

There is not a single multinational company thriving today that would deploy an integrated supply chain system that failed...

A chatbot is the “face” of the automation revolution (pun intended) because it represents how most customers experience bu...

In Gartner’s 2018 State of Personalization survey, 74 percent of organizations surveyed said they struggle to scale person...

The Data Management Platform (DMP) is like a once dominant golfer now retired to the Senior PGA Tour. While there is still...

Roughly 750 retail marketing executives and industry experts will descend on Chicago June 5 for the Customer Relationship ...

Amazon, long a pioneer in the personalization of the consumer digital experience, is cementing a new reputation as a serio...

In aviation, senses can play tricks on a pilot. A loss of visual reference can lead to a sensory illusion where a pilot’s ...