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Author: Patrick Tripp

Patrick is vice president of product strategy for the Customer Engagement Hub at RedPoint Global, where he leverages over 20 years of experience in technology, consulting, and marketing. Patrick is an expert in cross-channel marketing and real-time interaction management, and is a frequent speaker at industry events. He is a certified product manager and holds an MBA from Boston University. Connect with Patrick on LinkedIn and Twitter.

by Patrick Tripp | November 29, 2018

The Role of Collaboration in a Human Approach to AI

There is a palpable anxiety among marketing professionals wary that advanced technologies are coming for their jobs. Artificial Intelligence (AI) and machine learning, in their…

by Patrick Tripp | November 19, 2018

Retailers: This Holiday Season Focus on Actions Not Offers

Thanksgiving week is already here, and if you are like most Americans that means two things: food, and the beginning of holiday shopping. According to…

by Patrick Tripp | November 15, 2018

Why Data Scientists Should Care About Customer Experience

Data scientists who support marketing must do more today than just build models and provide reports. It’s essential that they understand the importance of customer…

by Patrick Tripp | October 23, 2018

Introducing the Next Generation of the RedPoint Customer Engagement Hub

The customer experience is a primary success factor in today’s business. We all know that 86% of consumers will pay more for a better customer…

by Patrick Tripp | October 11, 2018

The Power of Customer Journey Design

The modern customer journey has evolved. No longer do consumers travel a linear pathway from awareness of a brand to making a purchase. Today’s customer…

by Patrick Tripp | September 20, 2018

A New Way for Marketers to Leverage Data for Omnichannel Marketing

As the world is increasingly becoming digitally connected and consumers generate quintillion bytes a day through their online behaviors, marketers now seek a holistic view…

by Patrick Tripp | August 22, 2018

RedPoint Global Cited in the Gartner 2018 Hype Cycle for Digital Marketing and Advertising

The digital marketing and advertising world has gone through a substantial amount of changes in the past few years. Between new technologies and new ways…

by Patrick Tripp | August 9, 2018

Humanizing the Experience with a Single Customer View

For at least the last decade, marketers across industries have strived to pull together a 360-degree view, or single customer view, that collects insights on…

by Patrick Tripp | July 24, 2018

Now GDPR Has Launched – What Do You Need to Do?

At the end of the movie Finding Nemo, Gil and the Tank Gang manage to escape from the dentist’s office in Sydney when he decides…